My name is Iain Phillips and I’m an Experience Design Director with over 15 years experience bringing new ideas to life through collaboration, connection and capability building.

I am passionate about design that positively impacts people's lives. I have applied human-centred design methodologies to digital, service and organisational transformation projects across Europe, USA, Africa and Australia.


Experience Design Director – 2019-2024
Innovation and Experience Lead – 2018-2019
Paper Giant – Melbourne

AEMO, ANZ, Bank Australia, BOM, D-Ford, Powerhouse Museum, Scope Australia, UniSuper, Victorian Department of Education, Victorian Department of Transport and Planning

Design Lead – 2017-2018
Craig Walker – Melbourne

ANZ, Australia Post

Experience Design Director – 2013-2016
Senior Art Director – 2010-2013
DigitasLBi - London

AstraZeneca, Bank of Scotland, BT, Compare the Market, E.ON Energy, ESPN, Halifax, Lloyds Bank, McLaren, Netflix, Skype, Turkcell

Digital Creative – 2010
IrisWorldwide - London

Grand Marnier, Kelloggs, London 2012, Sony Ericsson, Volkswagen

Interactive Designer – 2007-2009
Peach Digital - Glasgow

Dovecot Studios, Goals Soccer Centres, Vue Cinema

Junior Designer – 2007
Screenmedia – Glasgow

Scottish National Heritage, Ian Sharp

Design Placement – 2005
.Start – London

British Airways, Virgin Media


Interactive Art Director – 2010
Hyper Island – Stockholm

Product Design Engineering – 2003-2006
Glasgow School of Art – Glasgow


Good Design Award – 2023
Bank Australia
Website Design and Development

CSIA - Australian Service Excellence Awards – 2020
City of Casey
Development of the Customer Experience Strategy

Digital Impact Award – 2016
Healthcare Innovation

Better Future Award – 2014
Best New Service or Application


0415 618 727